Sideways Expeditions and Tours — Privacy Policy
Effective Date: 21 June 2025
Company: Sideways Expeditions and Tours
ABN: 92 468 487 720
1. Scope & Acceptance
We collect personal information you volunteer via our website, booking forms, or other communication channels. By subscribing, booking, or contacting us, you agree to the collection, storage, use, and disclosure practices outlined in this policy.
This policy applies to all interactions with Sideways Expeditions and does not cover third-party websites or platforms.
2. What We Collect
We may collect (with your consent) the following personal data:
Contact & identity: Names, addresses, emails, phone numbers
Booking & trip details: Tour selections, payment info, emergency contacts, motorcycle license data, rider experience
Health & fitness info: Medical conditions, dietary requirements, fitness assessments (as needed for safe participation)
Sensitive info: Age‑related details and health disclosures (necessary for tour logistics and safety)
Marketing preferences & communications
Metadata: IP addresses, browser/device details, cookies, website usage
3. How We Use Your Information
We use your data to:
Process bookings, manage payments, administer tours and accommodations
Communicate tour updates, emergency notices, logistics, and safety info
Customize and improve your experience (e.g., dietary services, tandem preferences)
Send marketing communications (with your consent); unsubscribe anytime
Comply with legal obligations (e.g., visa support, insurance verification)
Enhance and personalize our website and services (e.g., cookies and analytics)
4. Data Sharing
Your info may be shared with:
Tour partners: hotels, bike suppliers, support staff—for operational purposes
Service providers: payment processors, IT hosts, marketing platforms (under NDAs)
Legal/compliance authorities: where required by law or regulation
Affiliate entities/entities we sell to: subject to this Privacy Policy
We do not sell your personal data.
5. Cookies & Website Analytics
Sideways Expeditions uses cookies and tracking tools to:
Keep your browsing session active
Collect analytics (e.g., page views, performance metrics)
Serve targeted ads (e.g., remarketing)
You may disable cookies via your browser, but this may impact site functionality.
6. Third‑Party Websites
Our site may include links or embeds to third-party platforms (e.g., social media, Airtable). We are not responsible for the privacy practices of those sites. Please review their individual policies.
7. Security & Data Retention
We protect your data using industry-standard security. Access is limited to authorized personnel.
We retain your data as long as needed for legal or business purposes (e.g., 7 years for tax/audit compliance); after which it is securely erased or anonymized.
8. Access, Corrections & Complaints
You may:
Request access to your personal data
Correct inaccuracies
Instruct us to delete your data—subject to legal retention rules
To request changes, please contact us at [email address].
For unresolved issues, you may contact the Office of the Australian Information Commissioner or your local data protection authority.
9. Children
Our services are not intended for children under 18. We do not knowingly collect info from minors. If discovered, we will delete it promptly.
10. International Transfers
Your data may be transferred to countries outside Australia (e.g., accommodation in other destinations) and may be processed in Australia, New Zealand, Europe, etc. We ensure adequate protections are in place.
11. Changes to this Policy
We may update this Privacy Notice from time to time. Changes will be posted with a new effective date. Where required, you will be notified and asked to consent.
12. Contact Us
For privacy concerns or questions, contact:
Data Protection Officer
Sideways Expeditions and Tours
Email: sideways-expeditions@outlook.com
Acknowledgement
By using our services or providing your personal information, you acknowledge understanding and acceptance of this Privacy Policy.